FAQ

We are super transparent about how our candles are made and packaged. In our candles, we use 100% natural soy wax, all-natural mica powder, premium toxin-free fragrance oils, 100% lead free cotton wicks, natural crystals and recyclable glass containers.

Our packaging contains biodegradable packing foam peanuts with cards made from 100% post-consumer paper and water-activated tape. The boxes we use are recyclable, containing at least 50% recycled fibre. We only use compostable mailers.

The only plastic materials we use are adhesive on wick stickers and label stickers, although we are actively trying to find greener alternatives to this!

Many of the standard candles on the market use paraffin wax – derived from petroleum, coal, or shale oil fossil fuels – which burns with a black soot and releases toxins.

CRYST has sourced a premium soy wax which produced from the oil obtained from soya beans, which is then purified and solidified into a wax. It is a natural, vegan friendly, and fully biodegradable product. As it has a lower melting point than paraffin, it generally burns longer and more evenly which is ideal for distributing scents.

All of our crystals are ethically sourced from all around the world. Each crystal stone we use inside our products are carefully and thoughtfully chosen by us. All crystals have been cleansed and energized before being placed in the candles to be ready for you to enjoy and place inside your space.

ON FIRST BURN When lighting your candle for the first time, burn for at least 2 hours to allow the top of the wax to melt completely. This will prevent tunnelling in the future!

TRIM YOUR WICK Always trim your wick to 3mm-5mm before each use (use wick trimmer, scissors or nail clipper).

TIME FOR A NEW ONE Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through – discontinue use when there is 1.5cm of wax remaining. Wash the glass container and the crystals inside, now you can re-use or recycle 🙂

You can read more here.

Don’t worry. This is the best way to know your candle is made from 100% soy. Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever.

The good news? This is all-natural and does not affect the performance of your candle.

Your candle can tunnel if you extinguish the flame before its optimal burn time, leaving a literal ‘tunnel’ around the outside. This leftover wax means your candle won’t achieve its maximum burn potential and can become difficult to light later on.

We never want that to happen, so please ensure you are burning your candle until the entire top layer is liquid wax. This way it will set evenly with no tunnelling.

Don’t stress! There’s an easy fix if you’ve accidentally tunnelled your candle. What you need to do is wrap a foil wrap around the sides and top of the glass container, then poke a hole to light the wick. This will create an oven inside the candle for the edges to melt down. Make sure on first burn to always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.

If you see beads or small oil build up on the top of your candles, your candle might be sweating. Sweating is notorious in 100% soy wax candles and is a sign that the product is all natural.

Soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax and leaving pools of oil on top.

Sweating will not affect the quality of your candle at all. You can simply wipe off the excess oil with a tissue. To avoid this in the future, make sure to keep your candles away from drafts, direct sunlight and room that vary in temperature.

Good question, we’re all about recycling at CRYST!

Made from premium quality glass, our containers can live again as holders for crystals  pencils, tea lights or cut flowers.

To properly clean your glass containers, first you’ll want to remove any additional wax inside. You can do this by simply fill them with boiling water to melt the wax. Once melted, discard the wick and let the water cool. The wax will solidify and float to the top to be strained off. Note: Do not pour wax down the drain as it can clog sinks when it hardens. Lastly, scrape any waxy residue and clean with soapy water.

If you want to remove any labelling, you can simply use a hairdryer (works like a charm).

You can incorporate it into your daily meditation, manifestation or affirmation routine.

If you’re not about that, you can keep these beautiful crystals as ornaments on your desk or around the house.

No matter, what you do with them, remember to cleanse and charge them to fully benefit from these crystals’ energies. You can read all about that here.

Yes! We do ship internationally to over 200+ countries. To check shipping rates for your country, please visit our shipping policy page.

Once your order has been placed, you’ll receive an order confirmation, then a shipping confirmation email containing a tracking number you can use to track your package.

If you haven’t received either of these emails, please check your spam folder to ensure it hasn’t gone to junk! Still can’t find it? Email us at support@crystfragrance.com and we’d be more than happy to help.

Oh no! This is definitely not something we want happening. Due to COVID-19, unfortunately, there have been delivery delays across the country, which is why you may be experiencing longer processing times and slow tracking updates.

But rest assured it’s on its way! We recommend you frequently check the tracking link provided on your email, and if there still aren’t any updates, feel free to contact us at support@crystfragrance.com and we’ll get to the bottom of it for you.

We appreciate your ongoing patience during this time.

Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases.

However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please read more in our refund & return policy.

Yes, we can do wholesale orders and custom candles for any event!

Please reach out to us regarding wholesale inquiries here.

For custom order, please reach out to us here.