CRYST Fragrance is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how CRYST Fragrance collects, uses and discloses personal data in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to CRYST Fragrance and your personal data will not be used for a new purpose unless CRYST Fragrance has obtained your consent in writing, recorded or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments in the statutory or regulatory requirements. All updates to this Policy will be published in our website, www.crystfragrance.com
CRYST Fragrance does not retain personal data longer than is necessary for the purposes for which they are collected except where necessary to comply with CRYST Fragrance’s legal obligations. For the purposes of this Policy, personal data shall have the same meaning as stipulated in the PDPA, being data from which an individual can be identified, and collected by CRYST Fragrance in electronic or other forms.
1. Personal data collected by CRYST Fragrance may include and not limited to the following:
Individual’s full name
Individual’s identity card number (NRIC/FIN/passport)
Individual’s date of birth
Individual’s gender
Individual’s residential or mailing address
Individual’s mobile or home telephone number
Individual’s marital status
Individual’s electronic mailing (E-mail) address
Individual’s internet IP address, hyperlinks visited and other online activities conducted (e.g. online shopping)
2. Collection of Personal Data
Personal data collected by CRYST Fragrance will only be used or disclosed for the purpose(s) for which it is collected unless required or authorised under the PDPA or other applicable law.
CRYST Fragrance will undertake reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.
CRYST Fragrance may collect your personal data through one or more of the following methods:
Online user account registration form
Online user account update form
Online checkout form
Survey or feedback form
Loyalty points crediting form
Lucky draw contest
Correspondence or electronic mail
Online chat on CRYST Fragrance’s official website
Electronic messages posted on CC’s social media platform(s) (e.g. Facebook)
Third party business partners or associates of CRYST Fragrance
In addition to the above, CRYST Fragrance may use the following technology to automatically collect
information about your activities on CRYST Fragrance ’s website,
Cookies
Flash Cookies
Web beacons, clear pixels, or pixel tags
Analytical tags
Web server logs
3. Use of Personal Data
Depending on the services required or utilised, your personal data will be used for the relevant purpose(s) as deemed reasonable by CRYST Fragrance, which may include one or more of the following:
3.1. Services
To verify your identity
To enhance your experience on our website
To facilitate payment of purchase orders and to process refund
To respond and handle your enquiries, complaints and suggestions
To carry out contests and lucky draws
To handle disputes or discrepancies
Any other purposes associated with the services, products or goods sold by CRYST Fragrance
3.2. Communications
To inform you on the status of your goods
To inform you of products, services, related news, updates of business operations and developments from CRYST Fragrance
To send you surveys regarding customer satisfaction of CRYST Fragrance’s products and services
To publish the winner’s identity in contests and/or lucky draws
To publish customer’s compliments and feedbacks
To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in CRYST Fragrance’s premises
3.3. Security and developments
To manage the safety and security of CRYST Fragrance’s premises and services
To perform business analyses
To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities
4. Disclosure of Personal Data
CRYST Fragrance will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, CRYST Fragrance may engage third party service providers to assist us. As such, CRYST Fragrance will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth the disclosure of your personal data may include and not limited to the following organisations:
4.1. Service Providers
Data Intermediaries
Telecommunication companies
Courier service companies
Information technology companies
Banks
Payment vendors
Credit card companies
Auditing companies
Legal firms
Public relations agencies
4.2. Government Ministries or Law Enforcement Agencies
Monetary Authority of Singapore
Accounting and Corporate Regulatory Authority
Singapore Police Force
Personal Data Protection Commission
Agri-Food & Veterinary Authority of Singapore
CRYST Fragrance will also take reasonable measures to ensure that organisations to whom we have disclosed your personal data are legally bound to comply with the PDPA.
5. Security of Personal data
CRYST Fragrance will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. Only authorised personnel have access to our internal customer database system which is stored on a firewall and password protected server. Furthermore, physical access to the server is limited to only authorised personnel.
As our websites may contain links to other websites of our business partners or associates, CRYST Fragrance is not responsible for the content, security or privacy policies in these websites.
6. Contact Us
If you:
have any questions or feedback relating to your personal data or this Policy;
would like to obtain access and/or make corrections to your personal data; or
would like to withdraw your consent to any use of your personal data as stipulated in this Policy, please kindly email us at support@crystfragrance.com with an email enquiry using “Customer Service” as the subject.
