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Privacy Policy

CRYST Fragrance is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how CRYST Fragrance collects, uses and discloses personal data in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to CRYST Fragrance and your personal data will not be used for a new purpose unless CRYST Fragrance has obtained your consent in writing, recorded or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments in the statutory or regulatory requirements. All updates to this Policy will be published in our website,

CRYST Fragrance does not retain personal data longer than is necessary for the purposes for which they are collected except where necessary to comply with CRYST Fragrance’s legal obligations. For the purposes of this Policy, personal data shall have the same meaning as stipulated in the PDPA, being data from which an individual can be identified, and collected by CRYST Fragrance in electronic or other forms.

1. Personal data collected by CRYST Fragrance may include and not limited to the following:

Individual’s full name

Individual’s identity card number (NRIC/FIN/passport)

Individual’s date of birth

Individual’s gender

Individual’s residential or mailing address

Individual’s mobile or home telephone number

Individual’s marital status

Individual’s electronic mailing (E-mail) address

Individual’s internet IP address, hyperlinks visited and other online activities conducted (e.g. online shopping)

2. Collection of Personal Data

Personal data collected by CRYST Fragrance will only be used or disclosed for the purpose(s) for which it is collected unless required or authorised under the PDPA or other applicable law.

CRYST Fragrance will undertake reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.

CRYST Fragrance may collect your personal data through one or more of the following methods:

Online user account registration form

Online user account update form

Online checkout form

Survey or feedback form

Loyalty points crediting form

Lucky draw contest

Correspondence or electronic mail

Online chat on CRYST Fragrance’s official website

Electronic messages posted on CC’s social media platform(s) (e.g. Facebook)

Third party business partners or associates of CRYST Fragrance

In addition to the above, CRYST Fragrance may use the following technology to automatically collect

information about your activities on CRYST Fragrance ’s website,


Flash Cookies

Web beacons, clear pixels, or pixel tags

Analytical tags

Web server logs

3. Use of Personal Data

Depending on the services required or utilised, your personal data will be used for the relevant purpose(s) as deemed reasonable by CRYST Fragrance, which may include one or more of the following:

3.1. Services

To verify your identity

To enhance your experience on our website

To facilitate payment of purchase orders and to process refund

To respond and handle your enquiries, complaints and suggestions

To carry out contests and lucky draws

To handle disputes or discrepancies

Any other purposes associated with the services, products or goods sold by CRYST Fragrance

3.2. Communications

To inform you on the status of your goods

To inform you of products, services, related news, updates of business operations and developments from CRYST Fragrance

To send you surveys regarding customer satisfaction of CRYST Fragrance’s products and services

To publish the winner’s identity in contests and/or lucky draws

To publish customer’s compliments and feedbacks

To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in CRYST Fragrance’s premises

3.3. Security and developments

To manage the safety and security of CRYST Fragrance’s premises and services

To perform business analyses

To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities

4. Disclosure of Personal Data

CRYST Fragrance will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, CRYST Fragrance may engage third party service providers to assist us. As such, CRYST Fragrance will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth the disclosure of your personal data may include and not limited to the following organisations:

4.1. Service Providers

Data Intermediaries

Telecommunication companies

Courier service companies

Information technology companies


Payment vendors

Credit card companies

Auditing companies

Legal firms

Public relations agencies

4.2. Government Ministries or Law Enforcement Agencies

Monetary Authority of Singapore

Accounting and Corporate Regulatory Authority

Singapore Police Force

Personal Data Protection Commission

Agri-Food & Veterinary Authority of Singapore

CRYST Fragrance will also take reasonable measures to ensure that organisations to whom we have disclosed your personal data are legally bound to comply with the PDPA.

5. Security of Personal data

CRYST Fragrance will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. Only authorised personnel have access to our internal customer database system which is stored on a firewall and password protected server. Furthermore, physical access to the server is limited to only authorised personnel.

As our websites may contain links to other websites of our business partners or associates, CRYST Fragrance is not responsible for the content, security or privacy policies in these websites.

6. Contact Us

If you:

have any questions or feedback relating to your personal data or this Policy;

would like to obtain access and/or make corrections to your personal data; or

would like to withdraw your consent to any use of your personal data as stipulated in this Policy, please kindly email us at with an email enquiry using “Customer Service” as the subject.

Enough Talk.
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